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Latest News

NEW- Improved Online Appointment Booking from 1st July 2019

In line with 2019 GP contractual requirements, St. Neots Surgery is happy make available up to 25% of its total appointments to book online. These appointments can also be booked via 01752 561 305 if you don't have online access, but booking them online will help keep phone queues down to a minimum. For more details and links on how to register please click here

St Neots Patient Survey 2019

Now active. Please feel free to provide valuable feedback to our service by completing the survey here by the 31st March

Updated Privacy Statement

In line with GDPR, please read how St. Neots Surgery uses your information to provide you with healthcare

St. Neots Privacy Statement

St Neots Patient Survey 2018 Results and Action Plan

Now published and action plan in place. Thank you for all your valuable feedback on areas we do well and those that need further attention. More details here

RESULTS ARE IN- St. Neots Strivers do the 10k-  Dr. Tutty, Dr. Dawson, Dr. Davies, Nurse Aitken and Emma Moore smashed their 10k target in aid of  Bowel Cancer West!

The results are in! St. Neots Strivers took advantage of favourable running conditions on a lovely day to try and match the above and beyond fundraising efforts of their dedicated supporters. Unfortunately Dr. Mason had to pull out at the last minute for a family emergency so our target was recalibrated to a challenging 5hrs and 7 mins that left no room for error! Dr. Mo Tutty led the way kitted effectively with running gloves and long socks and we smashed the target, all beating our personal targets by more than 2 minutes each!

Dr. “Mo” Tutty 48:04 (sub 52:00 target)

Emma Moore 49:53 (sub 60:00 target)

Dr. Davies 52:52 (sub 60:00 target)

Dr. Dawson 57:30 (sub 60:00 target)

Nurse Aitken 1:09.35 (sub 1:15 target)

Total time: 4hrs 37 mins 6 seconds (target of 5hrs 7 mins absolutely smashed!).

Thank you so much for your support to help St. Strivers to such a successful debut run and raising over £1000 for Bowel Cancer West. I’m sure we will be back for more with perhaps some new members too!

Last minute donations conditional on completion of the 10k and fulfilment of pledges can be received through the online JustGiving site using  this link or texting SNST88 £2/£5/£10 to 70070. You can also donate at Reception.

NEW- GP Advice, Treatment and Administrative help online by end of next working day

Consult online

NB- You do not need to be registered with Waiting Room for this service. You simply need to be 18 or over and a registered patient of St. Neots Surgery.

Simply click on the above link and get by end of next working day GP advice or treatment and/or administrative help (e.g. fit notes, blood results, requests for reports, HGV and LGV medicals). Try it today!

NEW- Welcome to Dr. Mason, Nurse Horne and Mr. Willis

St. Neots Surgery would like to warmly welcome our new additions to the clinical team. Dr. Lucy Mason, Nurse Practitioner Paul Horne and Clinical Pharmacist Mervyn Willis. In combination with recent increase in our reception staff numbers we are working hard to deal with the challenges of the increased list size, increased pressure on GPs and demand on our phone system and appointments offered. We hope that you will experience an improvement in service as a result and we have already noticed a reduction in unanswered calls in recent days

Patient Survey 2018- Fantastic Response!

Thank you for your contribution- we have had 270 responses and are busy preparing the report. We will publish as soon as possible.

Routine Prescription Turnaround Time Change

In order to increase reliability of our prescription turnaround time, in line with other surgeries and in keeping with increased patient demand, we have decide to increase our target expected routine prescription processing time from 48 hours to 72 hours. This will enable us to process a larger proportion in time during busy periods. Thank you for your understandin

IMPORTANT- Information for Ocean Health patients wishing to register with us / Conditions of New Patient Registration

The report on BBC News Spotlight could have given you the impression that Ocean Health is closing and that you would be sent information by NHS England as to where to re-register as patients.

We would like to assure you that Ocean Health is not closing and that there is no need to register with another surgery. Extra GPs are now in place and services are starting to improve.

No Plymouth GP surgery is immune from the pressure of increasing list sizes due to recent surgery closures and great difficulty in recruiting new permanent GPs

While we still remain open to new patient registrations in our core practice area, please note that a rapid increase in our patient numbers will affect our ability to provide a safe service and our increasing list size will remain under close review

Due to current pressures we regret that we are no longer accepting new registrations from patients who do not live within our core practice area.

Please note that Barne Barton is outside our core practice area

In addition patients that move out of our practice area (both core and extended) will be asked to register with another surgery

Thank you for your understanding

Changes to Gluten-Free Prescribing Guidelines from 1st July 2017

From 1st July 2017 new CCG recommendations advise GPs to no longer prescribe gluten-free products on NHS prescriptions for over 18s and only staple items (bread/pasta/mix) for under 18s. This is due to reduced cost and increased availability of such products in supermarkets and other suppliers and having to ensure that NHS resources are wisely spent. Please see attached leaflet for further information and contact number for discussing this change further.

Gluten Free Foods FAQ

Summary Care Records Now Live

We are pleased to inform you that in keeping with over 90% of other practices we can now create continually up to date Summary Care Records of your medication and allergies which can be accessed by staff outside your practice such as community pharmacists, out of hours GPs and GPs you are visiting temporarily to improve accuracy and quality of clinical care. Find out more here.

Update to DCR (Detailed Coded Records) Access Process

Please note the information sheet Accessing Medical Records Information Leaflet has been updated. If you have ticked the DCR Access box on registering for online services and are at the point when you need to view the coded records, call our admin team at 561 305 only once your account is fully operational to trigger the clinical review process to ensure safety of Detailed Coded data prior to release. This review process is not necessary for booking appointments, ordering prescriptions or viewing your summary care recor

St. Neots Patient Group Survey 2016

"Designed by Patients for Patients"

Thank you for your help! We have had over 250 responses. Results now published in the 'Have Your Say' Section

Information regarding Shared Care Records

Note- This practice currently participates in both the national Summary Care Record and local Shared Care Record schemes in order to improve the quality of care provided to you by healthcare workers out of hours when your GP records are not available.

For further information about the benefits of this, addressing of any concerns you may have and a clear explanation of how to opt-out of national or local record sharing under any circumstances, please click here


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