St Neots Surgery, 1 North Prospect Road, Milehouse, Plymouth, PL2 3HYTel: 01752 561305
Update December 2018: Thank you for your help with the 2018 survey that has helped provide valuable detailed feedback on all areas of our service and recent significant changes and challenges such as change of telephone system, increase in list size and introduction of our text messaging service. The action plan, that has been presented to the GP Partners, as a result of the survey is detailed below (alongside progress from historical action plans). It is heartening to hear that satisfaction with clinical care and some recent innovations such as text messaging has remained high. However we must not be complacent and are also mindful that there are areas we can and must improve on. Reception and telephone system satisfaction have been noted as particular areas for attention which has has also mirrored local HealthWatch feedback. We are already working towards preparing next year's survey to robustly evaluate effectiveness of the Action Plan below and and some areas have been implemented already.
2018 Plan- (set 30/4/18, achieve by 30/4/19)
St. Neots Patient Survey 2018 Free Text Comments
2016 Plan (set 31/3/16- achieve by 31/3/17)
1. Introduce privacy line to improve patient experience in new build (achieved, further work for 2016 plan in terms of screen behind Reception)
2. Introduce patient call system with effective promotion and expansion of Patient Group (call screen in place)
3. Reduce length of telephone message (further data collected from 2016 survey- should be achieved by 2017)
4. Consider lunchtime opening (on hold for now until staffing/investment permits)
We are looking to develop as a 'virtual' Patient Representative Group alongside the core members whereby all you have to agree to is to be contacted via e-mail no more than five times a year to give us your views. You will also be kept abreast of the minutes of the Patient Group meetings at the same time.
If you are interested, sign up online using our new easy to use form. Also click on the above tab 'How to Join the Group' to find out more.
Survey Results Now Online- Thank you for all your participation!
Appendix A- Demographic Details
Appendix B- Sample Flyer
Appendix C- Patient Survey
Appendix D- Survey Results
Appendix E- Free text comments
1. Discuss use of uniform with new build with staff to increase professionalism
2. Concentrate on good access in construction of new build particularly regarding lift
3. Improve clarity of online appointment booking
4. On account of positive patient feedback, evaluate seriously use of system based on increasing use of telephone triage (St. Levans style advanced access) to reduce waiting times and increase appointment availability.
Other News and Minutes
4-3-13 St. Neot's Patient Survey Now Online- Please let us know what you think by 8th March 2013. Patient Group Members will be present throughout the week in surgery to assist.
Update 11-2-13- Patient Group Recruitment Day a success for the development of a new virtual group with over 50 members signed up. Introductory e-mails due to be sent out shortly.
Update 28-3-12- Patient Survey now Complete!
The results are now available below to view online
Additional Appendices to Report:
Overall this has been a very positive experience with a lot of useful information obtained to help guide the development of the surgery in the future.
The main action points are summarised below:
Update 2-3-12 A big thank you to everybody for making our Patient Survey a success. The results are currently being collated and will be available soon!
Update 13-2-12 A further 2 main meetings plus 1 subgroup have taken place with the aim of developing the St. Neot's Patient Survey 2012 which is now ready to roll! This will be the most comprehensive and relevant patient survey that has ever been carried out at St. Neot's Surgery and will help the practice be able to be right up to speed with the views of its patient population with the transition to the new build looming ahead. Members of the Patient Group will be on hand in the next few weeks to aid completion right up until the deadline of the 2nd March 2012.Minutes of Patient Group Meeting- 29-11-11Update 19-11-11 The second meeting, held on Wednesday 2nd November, ran smoothly with several new members arriving and contributing well. The transition to being as self-governing as possible went well, with three members successfully elected to positions of chair, deputy chair and secretary. The agenda will focus around develop a robust, effective and relevant patient survey to help St. Neot's Surgery face the challenges and make the most of the opportunity of moving into new premises in approximately 18 months time.Minutes of Patient Group Meeting- 2-11-11The inaugural meeting of the St. Neot's Patient Group, held on Wed 28th October at St. Neot's, was well attended, appearing both informal and purposeful at the same time! Several constructive suggestions were put forward and rapidly agreed on. You can download the minutes of this meeting belowMinutes of Patient Group Meeting- 28-10-11
Thank you for your interest in helping be part of St. Neot's Patient Group. We hope that it will help to enhance the two way communication between St. Neot's and its patient population. We have already managed to complete a successful survey last year, and have several exciting plans to implement and we would very much welcome your input in shaping the future of the surgery.If you are able to attend face to face meetings, they are held at the surgery at 6:15 pm and are not held any more frequently than every six weeks on average. This strikes a good balance between being frequent enough to move things forward while not being too time-consuming. If a member is unable to attend a particular meeting they can be kept in the loop for example through the e-mailing of an agenda prior to the meeting and the minutes of the meeting afterwards. Once agreed on and made anonymous the minutes will be published on this website for viewing.The group is designed to be patient-led and as representative of the practice population as possible. We would therefore particularly welcome interest from
To attend meetings there is no longer any need to fill in an application form. Simply leave a message at reception for Dr. William Davies (GP) or Michelle Braddon (Receptionist) responsible for liasing with the patient group expressing your interest and we will respond promptly.
"Try out"- If you wish to 'try out' a meeting in advance that is most welcome too. Our next patient group meeting is on TBA. You are most welcome to come along!
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
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