Practice Policies

Access to Information

ConfidentialityPatients wishing to see their medical records should put their request in writing to the Practice Manager.

It should be noted that there may be a fee attached to this request.

Patients should be assured that any information kept by the Practice is completely confidential and will not be disclosed to anyone without the patient’s written permission.

Responsibilities of Patients

‘Your Guide to the NHS’ sets out your rights and the standard of service you can expect to receive within the NHS. This guide can be found on line at

It covers your right to have treatments properly explained to you; your right to see your medical records, your right to have a GP, and your GP’s agreement to be referred for specialist treatment when necessary. It also says you have a right to a second opinion (again, with your GP’s consent).

With rights also come responsibilities. Your responsibilities include being on time for an appointment, cancelling your appointment if you are not able to attend or if you no longer need it, and being polite to the healthcare professionals, staff and other patients. You should also know your NHS number, this will help to reduce the risk of errors and maintain patient confidentiality. If you are unsure of your number you can ask at the reception desk and we will be happy to provide it to you.

Updated 16-11-11  Following recent incidents of unwanted disclosure of information of staff identity and work roles in public places, we would be grateful if you could respect our staff's right to privacy outside the boundaries of St. Neot's.

Reducing The Risk of Infection

The practice adheres to national guidelines on standards of cleanliness in infection prevention and control. We are encouraged to provide and maintain a clean and appropriate environment for the prevention and control of infections. If you have any concerns about standards of cleanliness or the risk of infection please report your concerns to the Practice Manager.

Equality and diversity

The practice is committed to creating a fully inclusive and accessible service. By making equality and diversity an integral part of the business, it will enable us to enhance the services we deliver and better meet the needs of our patients and staff.

We will treat people with dignity and respect, promote equal opportunities and eliminate all forms of discrimination regardless of (but not limited to) your race, nationality, gender, disability, age, sexuality, religion or belief and family status.

We welcome feedback on this policy and the way it operates. We are interested to know of any possible or actual adverse impact that this policy may have on any groups in respect of gender or marital status, race, disability, sexual orientation, religion or belief, age or other characteristics.

Freedom of Information

The ICO has published a Model Publication Scheme that all public authorities were required to adopt from 1st January 2009.

Freedom of Information Act - further information

Violent or Abusive Patients

This Practice supports the Government’s NHS ‘Zero Tolerance’ Campaign.

Violence and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused.


We ask that you treat your GP and Practice Staff properly – without violence or abuse.

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