Appointments

Due to social distancing regulations our capacity for face face appointments have been significantly reduced and appointment requests are subject to clinical triage at all times. In order to preserve capacity for those than clinically need there are a number of alternative ways of seeking medical help

Calling 01752 561 305

1. Booking a telephone consultation with a GP or nurse that can be converted to a video consultation if clinically necessary or enhanced by securely sent photos (via email/texted link)

2. Referral via our reception team to the Community Pharmacy Service based at local pharmacies to treat minor illness

3. Referral via our reception team to our partner Push Doctor service that offers video consultations with local South West GPs.

Via www.stneotssurgery.co.uk

Using our eConsult service to get health related advice, self referral to counselling and physio and GP advice, treatment and administrative help (eg. ordering of sick notes and reporting of results) by the end of the next working day.

Our standard opening hours are 08:30-6pm, Monday-Friday. The phone lines are closed from 1-2pm (for urgent calls then ring 111) but the surgery desk remains open during this period.

We also offer routine doctor only telephone/video clinics  on alternate Monday evenings and alternate Saturday mornings, for patients who find it difficult to access an appointment during our normal opening times. Patients should be aware that during these additional sessions, the surgery will not be open for any other business.

When the surgery is closed and GP advice cannot wait till the following day call  111 for access to an out of hours clinician.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 

The Right of Patients to Express a Preference of Practitioner

Patients are now no longer registered with a particular GP.  All our patients are registered with the Practice.  There are 6 Doctors at the Practice and patients are able to see the Doctor of their choice providing there are available appointments with that GP.

 

 

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website