Latest News

NEW Flu jabs- Programme Currently Suspended

Please note that contrary to press reports, our flu vaccination programme is currently in a state of suspension as we have completed the initial programme and used all of our stock and new stock has NOT been yet made available by the Government. We understand there are plans to offer over 55s flu vaccinations in the near future but supply and timetabling has not yet been confirmed. Please be patient and we will inform you via our phone message and website when plans our finalised.

With regards to Coronavirus vaccinations, it is likely that those when they are made available will be delivered by  in a central Plymouth location, yet to be finalised.

GP Record Sharing - Latest Enhancements- Updated 27/4/20 in line with COVID-19

Please visit our GDPR page to view updated 'How We Share your Information' in line with the COVID-19 pandemic. 


Important Update 27/4/20- NHS Digital has recently released a statement, approved by both the Royal College of General Practitioners and the British Medical Association, requesting all practice IT systems automatically enable Enhanced Summary Care Records and GP Connect to enable improved quality of record sharing between us and other NHS organisations that care for you until at least 30th September 2020.


In order to achieve this, we are obliged to switch on Enhanced Data Sharing functionality for all those that have not previously dissented to sharing of their GP record with other SystmOne organisations for the duration of the COVID-19 pandemic effective as of Wednesday 29TH April


Record sharing is only possible with recognised NHS organisations (e.g. Derriford Hospital, District Nurses, Minor Injury Unit etc.) which are subject to the same rules of patient confidentiality as us. Users requesting information will have to have valid NHS smart cards and any sharing request to and from other organisations is fully auditable and monitored for suspicious activity by our practice Privacy Officer. It is also usual practice for organisations outside the surgery to ask for your explicit permission prior to accessing your GP record.

If you are keen to enable other NHS organisations that care for you to continue to have enhanced access to your GP record when appropriate beyond the end of September, and have not already expressly consented, please feel free to download the formsbelow to record an express consent for either or both enhanced services that will be carried over

Enhanced Data Sharing (including SystmOne Sharing) Consent Form

and email back to 

If you wish to expressly dissent from either Enhanced Summary Care Record or Enhanced Data Sharing, please download and return the above form to express the dissent instead. Please note that doing so may have a direct impact on your clinical care by significantly reducing the information available to emergency or urgent care providers. 

If you wish to expressly dissent to ALL data sharing, including core medication and allergies, to ANY other organisation, please ALSO return this opt out form below to dissent form the core summary care record. This is not recommended. 

Summary Care Record Full Opt Out Form

If you are shielding at home due to COVID-19 and are having trouble with collection of groceries or medications please use the link below: 

Caring for Plymouth Support Hub 

Tel: 01752 668000

23/03/20 - There has been information on Social Media over the weekend that states that if you are an eligible patient, that you are entitled to a Rescue Pack if you call your GP. This is false information and it would be very much appreciated if you did not do this unless you are in need of one . Thank you

St Neots Surgery would like to thank all of the patients for their kindness and patience over the last few weeks. There have been many challenges and will no doubt be more to come. We will always do our utmost to care for those that need it and we would like to remind you all of the importance of self isolation if you have a new and persistent cough and/or a high temperature of 37.8 or more and to follow the NHS111 guidelines. Thank you once again from the whole St Neots Team.

Coronovirus Update Monday 16 March 2020

Updated Policy from 16/03/20     PLEASE READ

St. Neots Surgery New Partial Triage As of 16/3/20


Due to recent updates in Government policy regarding coronavirus (COVID-19) we are now fully focused on delaying its impact by

reducing the chance of our vulnerable patients being exposed to the outbreak.

In order to do this we have had to make difficult decisions and significant changes to the way we handle our appointments

As of 16/3/20 the following apply

  • NO WALK INS- all new appointment and home visit requests will be triaged by our team through telephone or our eConsult system- which will be prioritised to be processed well within target times
  • All face to face appointments already made and not yet triaged will be assessed to see if still clinically necessary- you may be messaged or called regarding this matter

Please use our eConsult service if you have access to an internet connection for all enquiries including sick note requests to keep footfall to in the surgery to a minimum.

  • Do not attend the surgery particularly if you have a new fever, cough, or shortness of breath without prior arrangement.

Please ensure all contact numbers including mobile and email addresses are up to date as this is a fast changing situation and you may be updated at any time. If you already have an online account, you can do this via SystmOnline without having to call us.

For further details including use of eConsult, visit

Coronavirus update- 13/3/20

Due to the Coronavirus situation the practice has decided to be moving towards a total triage of all appointment requests.  We will be recommending that all routine care is either dealt with either online via eConsult or telephone or delayed until the risks have reduced.  

Our team will be calling or messaging patients to cancel appointments that are not clinically necessary. This is in response to current national guidance which means that we are moving towards dealing with as much of our patient care as is possible remotely. This is to protect our patients and reduce the chances of you coming in to contact with the virus at our surgery. 

Appointments that are not necessary are being cancelled and can be rebooked when the pandemic is considered to be over. Our team will discuss with you on the telephone or message you if your appointment is considered routine and / or whether it could be changed to a telephone or online consultation. 

If you are suffering from a new persistent cough OR high temperature please do NOT visit the surgery- seek further advice from


Easy to read information about Coronovirus/COVID-19

Easy to read information regarding COVID-19


IMPORTANT- Change of IT System Updated 12/2/20- NHS App Integration Now Active-Apologies for delays

We are now online with our new IT system (SystmOne) and we are pleased to confirm that NHS app integration is now active. For patients previously registered with The Waiting Room and in possession of a smartphone, we would recommend downloading the NHS App from the Apple App Store or Google Play via this link page and following instructions to confirm ID and create a new account without having to visit the surgery. More details re online services here

We apologise for the inconvenience with regards to queues at reception and delays to prescription turnaround time while our staff get used to the new system. Migrating and getting used to a new clinical system safely containing the records of over 11,000 patients is an enormous task and we are devoting as much resources as possible to help reduce the backlog in the next few days. Once the teething troubles have been ironed out the benefits of our new system such as better integrated working with other services should begin to become apparent.

St Neots Strivers smashed their target running the 10k on the 6th October in aid of Pete's Dragons

The results are in! St. Neots Strivers completed the Plymouth in aid of Pete's Dragons, a local Devon charity, providing important support to help aid with devastation following bereavement from suicide, which has been witnessed professionally by most clinicians at St. Neots Surgery, and also personally by some staff at the surgery.

We smashed our group target of 5 hours! Nurse Aitken won the honours of most improved time based on 2018 and there was an exciting race between Dr. Davies and Dr. Mack whereby Dr. Davies' fast start was almost undone by Dr. Mack's fast finish!

Dr. 'Mo' Tutty- 51:31 (gun time 52:18) 2018 time- 48:04

Dr. Davies- 55:33 (57:04) 2018 time- 52:52

Dr. Mack- 55:43 (57:15) 2018- N/A

Dr. Dawson- 57:07 (58:40) 2018 time- 57:30

Nurse Aitken- 1:07:51 (1:09:24) 2018 time- 1:09.35

You can read more about our story and donate via JustGiving here. You can also donate at Reception.

Did you know that St Neots Surgery have an official surgery Facebook page? 

Please Like us and keep updated on the go with news from St Neots.

NEW- Improved Online Appointment Booking from 1st July 2019

In line with 2019 GP contractual requirements, St Neots Surgery is happy to make available up to 25% of its total appointments to book online. These appointments can also be booked via 01752 561 305 if you don't have online access, but booking them online will help keep phone queues down to a minimum. For more details and links on how to register please click here

Updated Privacy Statement

In line with GDPR, please read how St. Neots Surgery uses your information to provide you with healthcare

St Neots Privacy Statement

St Neots Patient Survey 2018 Results and Action Plan

Now published and action plan in place. Thank you for all your valuable feedback on areas we do well and those that need further attention. More details here

Information regarding Shared Care Records

Note- This practice currently participates in both the national Summary Care Record and local Shared Care Record schemes in order to improve the quality of care provided to you by healthcare workers out of hours when your GP records are not available.

For further information about the benefits of this, addressing of any concerns you may have and a clear explanation of how to opt-out of national or local record sharing under any circumstances, please click here

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