Online Consultation Opening Hours Live from 14th May
In recent weeks, alongside other practices nearby, we have noticed an exponential increase in demand across phone calls and online consultations as lockdown eases. There are often in excess of 70 eConsults submitted over the weekends, some of which were regarding problems that resolved on their own or were treated by out of hours services. There is no way of cancelling an eConsult once it has been submitted other than submitting another one explaining why! Incoming eConsults also cannot be prioritised until they are saved to the records. This is resulting in an increased clinical risk of prioritising what is more urgent as demand grows.
In order to manage demand and preserve capacity for those that are unable to submit eConsults we have decided to enable opening hours for eConsult submissions as follows. You will still be able to access the eConsult website for self help and self-referral information outside these hours.
Monday- 00:01 am - 6:30 pm
Tuesday-Friday 6:30 am- 6:30 pm
The estimated time by which the eConsult will be processed by the practice will remain unaffected and will be less liable to breaches as demand is better managed.
Thank you for your understanding
New Modern Website Coming Soon- Patient Triage Online Consultation Trial Ended
Please note our new trial service (Patient Triage) has now ceased due to lack of continued CCG funding though this will be reassessed in Jan 2022. We have learnt a lot from the trial with regards to strong demand for an easier to use system alongside eConsult which will remain active for all medical consultations and are shortly releasing a brand new website which can handle all administrative and reception queries alongside a brand new online only patient and online registration system to keep us up to date with current circumstances. The website address will remain the same so you will not need to update your bookmarks.
Current Demand Levels
Demand has been rising particularly in recent days due to opening up of lockdown and Covid-19 immunisation programme continuing simultaneously with a sharp rise of phone calls and online consultations received. We are doing our best to adapt to increased demand by opening up capacity as much as possible. Please bear with us.
Current Covid-19 Vaccination Status
Cohort 6 (18-64 yo at risk)- completed text invites, letters to those without mobiles have been sent
Cohort 7- currently being invited by national service, we are moving to them shortly.
What if I have missed my invite? (Cohort 1-6)
We are periodically chasing up those that may have missed out but you can also use the national booking service
anytime, or call 119 for free between 7.00am and 11.00pm seven days a week, to book an appointment at one of the large vaccination centres or the selected community pharmacies that are offering the jab. And don't forget, even after you've had your COVID-19 vaccination, you still need to:
• Follow national restrictions
• Wash your hands regularly
• Cover your face
• Keep your distance
Vaccination Text Invites- Please respond promptly- How to tell they are not a scam
As the national Covid-19 vaccination scheme gathers pace, we have been working with our NHS Digital certified video and online consultation partner AccuRx to provide a text message invite system to patients when it is their turn to be vaccinated to increase our capacity for rapidly booking Covid-19 immunisations.
In order for this to work well it is important that patients respond as soon as possible. If you receive an invite and already have an appointment booked or had your jab elsewhere (e.g. Home Park mass vaccination centre), please decline the invite promptly by selecting 'booked elsewhere' with the reason why in free text as it can take a few days for our records to update. In order to increase the capacity of invites, given the number of vaccination centres working simultaneously, they will now be cancelled and offered to other patients if not responded to by the end of the next working day.
The invite will appear in the following format
"You have been invited to book your COVID-19 vaccination(s) . Please click on the following link to book your vaccination time(s) accurx.thirdparty.nhs.net/r/<unique code>"
If you have Facebook, you can also view a helpful video guide created by Hedge End Medical Centre (who use the same booking system)
If you do not have a smartphone or data/WiFi connection available to use the link you can forward the message to a trusted friend/family member who has a smartphone to book the appointment on your behalf. They will need to know your date of birth. The code is unique to you and can only be used to book your appointment.
Do not panic if they are no appointments available when you try to respond- availability is monitored frequently and new clinics may be added daily. The link is valid for several days so you can simply check again at the end of the next working day.
We also will be aware of those texts sent awaiting response and will make contact if no response for a few days. There is no need to contact the surgery to book the vaccination.
Update re Flu Vaccination Programme- Now CompletedWe have now completed our flu vaccination programme and are no longer holding dedicated clinics outside core hours. The only stock remaining is for patients aged 50-64 who are not in an at risk group. You can request a vaccination via our online consultation service or through our regular phone lines. The dedicated flu booking option is no longer available.
COVID-19 Vaccinations- Update 19/12/20- St. Neots Surgery staff at the forefront contributing to Plymouth-wide programme
You may have heard through national media reports and Plymouth Live that we have started COVID-19 vaccinations of priority groups in Plymouth (over 80s) from Dec 19. We are part of a co operative group of 17 Plymouth practices that are the forefront of this important work, and we are very proud of the involvement already of one of our nurse practitioners Nurse Doherty, clinical pharmacist Hannah and administrative worker Charlotte in contributing to the booking and vaccination of almost 1000 patients Plymouth wide this weekend at very short notice. Further St. Neots staff will be involved in coming months. Please note NHS staff including ourselves will contact patients who have been identified as priority to be offered the vaccine first. Vaccinations are taking place at central Plymouth locations and not on surgery premises. To avoid saturating the phone lines, please do not contact Derriford Hospital or St. Neots Surgery specifically to book or enquire about this vaccine, but please do continue to adhere to the Hands, Face, Space measures that are helping us limit the transmission of the virus. Thank you
GP Record Sharing - Latest Enhancements- Updated 27/4/20 in line with COVID-19
Please visit our GDPR page to view updated 'How We Share your Information' in line with the COVID-19 pandemic.
Important Update 27/4/20- NHS Digital has recently released a statement, approved by both the Royal College of General Practitioners and the British Medical Association, requesting all practice IT systems automatically enable Enhanced Summary Care Records and GP Connect to enable improved quality of record sharing between us and other NHS organisations that care for you until at least 30th September 2020.
In order to achieve this, we are obliged to switch on Enhanced Data Sharing functionality for all those that have not previously dissented to sharing of their GP record with other SystmOne organisations for the duration of the COVID-19 pandemic effective as of Wednesday 29TH April
Record sharing is only possible with recognised NHS organisations (e.g. Derriford Hospital, District Nurses, Minor Injury Unit etc.) which are subject to the same rules of patient confidentiality as us. Users requesting information will have to have valid NHS smart cards and any sharing request to and from other organisations is fully auditable and monitored for suspicious activity by our practice Privacy Officer. It is also usual practice for organisations outside the surgery to ask for your explicit permission prior to accessing your GP record.
If you are keen to enable other NHS organisations that care for you to continue to have enhanced access to your GP record when appropriate beyond the end of September, and have not already expressly consented, please feel free to download the formsbelow to record an express consent for either or both enhanced services that will be carried over
Enhanced Data Sharing (including SystmOne Sharing) Consent Form
and email back to email@example.com
If you wish to expressly dissent from either Enhanced Summary Care Record or Enhanced Data Sharing, please download and return the above form to express the dissent instead. Please note that doing so may have a direct impact on your clinical care by significantly reducing the information available to emergency or urgent care providers.
If you wish to expressly dissent to ALL data sharing, including core medication and allergies, to ANY other organisation, please ALSO return this opt out form below to dissent form the core summary care record. This is not recommended.
Summary Care Record Full Opt Out Form
If you are shielding at home due to COVID-19 and are having trouble with collection of groceries or medications please use the link below:
Caring for Plymouth Support Hub https://www.plymouth.gov.uk/newsroom/pressreleases/caringplymouthsupporthublaunches
Tel: 01752 668000
23/03/20 - There has been information on Social Media over the weekend that states that if you are an eligible patient, that you are entitled to a Rescue Pack if you call your GP. This is false information and it would be very much appreciated if you did not do this unless you are in need of one . Thank you
St Neots Surgery would like to thank all of the patients for their kindness and patience over the last few weeks. There have been many challenges and will no doubt be more to come. We will always do our utmost to care for those that need it and we would like to remind you all of the importance of self isolation if you have a new and persistent cough and/or a high temperature of 37.8 or more and to follow the NHS111 guidelines. Thank you once again from the whole St Neots Team.
Coronovirus Update Monday 16 March 2020
Updated Policy from 16/03/20 PLEASE READ
St. Neots Surgery New Partial Triage As of 16/3/20
IMPORTANT PATIENT INFORMATION
Due to recent updates in Government policy regarding coronavirus (COVID-19) we are now fully focused on delaying its impact by
reducing the chance of our vulnerable patients being exposed to the outbreak.
In order to do this we have had to make difficult decisions and significant changes to the way we handle our appointments
As of 16/3/20 the following apply
- NO WALK INS- all new appointment and home visit requests will be triaged by our team through telephone or our eConsult system- which will be prioritised to be processed well within target times
- All face to face appointments already made and not yet triaged will be assessed to see if still clinically necessary- you may be messaged or called regarding this matter
Please use our eConsult service if you have access to an internet connection for all enquiries including sick note requests to keep footfall to in the surgery to a minimum.
- Do not attend the surgery particularly if you have a new fever, cough, or shortness of breath without prior arrangement.
Please ensure all contact numbers including mobile and email addresses are up to date as this is a fast changing situation and you may be updated at any time. If you already have an online account, you can do this via SystmOnline without having to call us.
For further details including use of eConsult, visit firstname.lastname@example.org
Coronavirus update- 13/3/20
Due to the Coronavirus situation the practice has decided to be moving towards a total triage of all appointment requests. We will be recommending that all routine care is either dealt with either online via eConsult or telephone or delayed until the risks have reduced.
Our team will be calling or messaging patients to cancel appointments that are not clinically necessary. This is in response to current national guidance which means that we are moving towards dealing with as much of our patient care as is possible remotely. This is to protect our patients and reduce the chances of you coming in to contact with the virus at our surgery.
Appointments that are not necessary are being cancelled and can be rebooked when the pandemic is considered to be over. Our team will discuss with you on the telephone or message you if your appointment is considered routine and / or whether it could be changed to a telephone or online consultation.
If you are suffering from a new persistent cough OR high temperature please do NOT visit the surgery- seek further advice from https://www.nhs.uk/conditions/coronavirus-covid-19
Easy to read information about Coronovirus/COVID-19
Easy to read information regarding COVID-19
IMPORTANT- Change of IT System Updated 12/2/20- NHS App Integration Now Active-Apologies for delays
We are now online with our new IT system (SystmOne) and we are pleased to confirm that NHS app integration is now active. For patients previously registered with The Waiting Room and in possession of a smartphone, we would recommend downloading the NHS App from the Apple App Store or Google Play via this link page and following instructions to confirm ID and create a new account without having to visit the surgery. More details re online services here
We apologise for the inconvenience with regards to queues at reception and delays to prescription turnaround time while our staff get used to the new system. Migrating and getting used to a new clinical system safely containing the records of over 11,000 patients is an enormous task and we are devoting as much resources as possible to help reduce the backlog in the next few days. Once the teething troubles have been ironed out the benefits of our new system such as better integrated working with other services should begin to become apparent.
St Neots Strivers smashed their target running the 10k on the 6th October in aid of Pete's Dragons
The results are in! St. Neots Strivers completed the Plymouth in aid of Pete's Dragons, a local Devon charity, providing important support to help aid with devastation following bereavement from suicide, which has been witnessed professionally by most clinicians at St. Neots Surgery, and also personally by some staff at the surgery.
We smashed our group target of 5 hours! Nurse Aitken won the honours of most improved time based on 2018 and there was an exciting race between Dr. Davies and Dr. Mack whereby Dr. Davies' fast start was almost undone by Dr. Mack's fast finish!
Dr. 'Mo' Tutty- 51:31 (gun time 52:18) 2018 time- 48:04
Dr. Davies- 55:33 (57:04) 2018 time- 52:52
Dr. Mack- 55:43 (57:15) 2018- N/A
Dr. Dawson- 57:07 (58:40) 2018 time- 57:30
Nurse Aitken- 1:07:51 (1:09:24) 2018 time- 1:09.35
You can read more about our story and donate via JustGiving here. You can also donate at Reception.
Did you know that St Neots Surgery have an official surgery Facebook page?
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NEW- Improved Online Appointment Booking from 1st July 2019
In line with 2019 GP contractual requirements, St Neots Surgery is happy to make available up to 25% of its total appointments to book online. These appointments can also be booked via 01752 561 305 if you don't have online access, but booking them online will help keep phone queues down to a minimum. For more details and links on how to register please click here
St Neots Patient Survey 2018 Results and Action Plan
Now published and action plan in place. Thank you for all your valuable feedback on areas we do well and those that need further attention. More details here
Information regarding Shared Care Records
Note- This practice currently participates in both the national Summary Care Record and local Shared Care Record schemes in order to improve the quality of care provided to you by healthcare workers out of hours when your GP records are not available.
For further information about the benefits of this, addressing of any concerns you may have and a clear explanation of how to opt-out of national or local record sharing under any circumstances, please click here